Introduction
Sometimes during the sales process we gloss over server uptime monitoring aspect of our support department. It’s generally just expected that when you have a web server with us, it will be up all the time. I was reminded today that this is not simply a feature of convenience but sometimes, unfortunately, a feature of life and death.
What Is Web Hosting and Why Do I Need It?
Imagine your website as a collection of files stored on a large computer called a server. When you enter a web address, you’re essentially asking your browser to fetch these files so you can view the website. Simply put, a web server or web hosting provider is where your website’s files live.
Choosing a web hosting service can vary. Platforms like Squarespace or Wix include hosting in their fees, making it hassle-free for you. On the other hand, WordPress requires you to arrange for web hosting separately due to its open-source nature. For our Carenetic clients, we handle all aspects of web hosting, ensuring a seamless experience without the technical complexities.
What Does It Mean When A Server Is Down?
Servers, like any technology, can occasionally face issues, leading to downtime. This means the website files on the server aren’t accessible for a short period, typically a few seconds or minutes. When a web server is down, all website files being stored on the server are not accessible to a web browser. Your browser may typically come back with an error and let you know the page is not accessible.
At Carenetic, we pride ourselves on offering a 99.99% uptime guarantee, ensuring your website remains accessible almost all the time.
What Is Web Server Uptime Monitoring?
Now that we have some technical explanations out of the way, what is uptime monitoring? Uptime monitoring is a system that alerts us to any server issues, allowing us to address them promptly. With Carenetic’s monitoring tools, we’re often aware of and fixing downtime issues before you, or a website user, even notice, maintaining the reliability of your website.
Carenetic’s Commitment to Serious Uptime Monitoring
I was reminded that in all of this, sometimes the websites we host are important for the business and the patients that use it, but if it disappeared for a few minutes, in reality, it wouldn’t be that crazy of a thing. A few bucks MIGHT be lost, but all in all, little to no risk of financial loss – certainly not life and death.
However, we have several clients in the behavioral therapy space who use us to host their sites. One of them, Solari, a non-profit based in Arizona, was featured in a PBS News video article where they outlined how this company helps 988 suicide prevention hotline callers. While most callers are routed to the company’s call center, it’s not uncommon for visitors to visit their crisis response website we built and need support services there immediately.
Suddenly this convenience and confidence in 99.99% web server uptime is a very serious matter. The good news for all of our Carenetic clients is we treat all website uptime seriously. But this was a stark reminder to me that there are real people who need a website to load right now.
Conclusion
In the digital age, where first impressions and instant access are paramount, the significance of reliable web hosting cannot be overstated. It’s not just about keeping your website accessible; it’s about ensuring a seamless, uninterrupted experience for your visitors, whether they’re browsing a business site or seeking critical support services.
At Carenetic, our commitment to maintaining an exemplary uptime record is more than a technical achievement—it’s a reflection of our dedication to the safety, reliability, and success of the communities and businesses we serve. We’re here to ensure that connection is as reliable as the sunrise, providing peace of mind and a platform for those who rely on us most.
